Ethical practices are a fundamental part of a company’s reputation among their customers and peers. When unethical or even fraudulent behavior is uncovered, it leads to a breakdown in trust between the contractor and the customer. At DreamMaker Bath and Kitchen of Wilmington — a great choice if you’re looking for a “contractor near me” — our Code of Values™ expresses our ethics and who we are as a business and as people.

The DreamMaker Code of Values™

DreamMaker believes that excellent customer service to our customers and community should be prioritized, and that success is the direct result of clear communication and positive attitude.

• Respect – At DreamMaker, we live the Code of Values by treating others as we would like to be treated. When you work with us, we will listen with the intent to understand and respond to your inquiries in a timely and professional manner. Our staff speaks calmly and respectfully, without sarcasm or profanity, and acknowledges that everyone is right from their perspective.
• Integrity – We only make agreements we are capable of keeping. Any potentially broken agreements will be communicated at the first opportunity to all parties involved. We will also propose an alternative if something goes wrong. If we disagree or do not fully understand, we will ask clarifying questions to ward off complications down the road.
• Customer focus – DreamMaker is all about people. As a certified and dependable company, we continuously strive to maximize customer satisfaction and make our best effort to realize the goals of our customers. From the bath or kitchen estimate to the construction process and cleanup, we consider the unique needs of each customer.

Unethical Practices to Avoid

You can count on DreamMaker Bath and Kitchen of Wilmington to maintain our Code of Values from start to finish, and avoid business practices that can be viewed as unethical, such as:

1. Failing to ensure the safety of the project. To not care about a person’s well-being, be it an employee or a customer, is unethical. DreamMaker always follows safety precautions no matter how small or big a project is, and carries insurance policies that protect every party involved.
2. Deliberately omitting items or delivering products that do not meet the specifications of the remodel. Some contractors cut corners by purchasing low-quality materials or not installing all of the reinforcing in concrete structures.
3. Submitting inflated variation claims. When a variation claim happens, an alteration to the scope of work stated in the construction contract is enforced. Some contractors submit bogus or inflated claims in order to make a higher profit.

Let’s Start a Conversation!

DreamMaker Bath and Kitchen of Wilmington can deliver the style and functionality you want for your remodel while abiding by our Code of Values. To request a bath or kitchen quote, call (910) 928-2207 or fill out our convenient online form. We proudly serve the residents of Wilmington, Cape Fear, New Hanover, Landfall and other nearby areas.